“We are writing to express our sincere gratitude for the incredible assistance we received during my dad’s recent medical emergency overseas and in Singapore. My dad slipped, fell, and sustained a head injury and required hospitalization in both Japanese and Singapore hospitals. Throughout this challenging time, your team was a true godsend. Your prompt medical assistance, along with the dedication and care provided by Singlife Travel Insurance and Ulink Assist team Amir, Syairah, Emily, Zi Qing, and Dhamiri, were invaluable. We deeply appreciate your professionalism, compassion, patience, and willingness to go the extra mile to ensure my dad and my family received the best possible care. Thank you very much :)”

“All staff in Ulink who communicated with us were easily reachable and were able to answer most of the questions being asked.
As such emergency evacuation situations are rare, it is understandable that mistakes might be made, but the staff were quick to recover from the mistakes.
Clear instructions were given throughout the whole process and the evacuation plans were smooth thanks to the whole team. It will be better if the forms are available in other languages besides English. Thank you all very much for your help once again.”

“Prompt and attentive “

“Ulink helped us connect with a very good doctor in Mt E and we also had the option to choose a different hospital for the surgery to be more cost-effective. “

“Extremely fast response time, wonderful service. No complaints at all!”

“as expected, good”

“I had previously used Ulink’s services to secure a maternity visa and most recently to secure an appointment with a Gastro paed. I’m satisfied with their promptness.”

“Response was almost immediate and caring. ALL my questions were addressed and then some. When I didn’t understand and asked for clarification, I received a reply quickly and courteously. They also emailed asking if we needed anything and if we did to let them know!”

“Fast Response & very helpful for me as cashless payment was accepted”

“The response time was quick and communications were easy to understand, a good service.”

“Yes, we are satisfied”

“Very good, fast response”

“Excellent service”

“Satisfied and good. Only maybe briefing / training needs to be evenly distributed to all agents so that there is a standard for the service received by customers.”

“Very easy. Time efficient. But very effective as needed.”

“At the time, I needed a medical check-up and doctor consulation. I happened to see an ad on Facebook. Contacted Andreas. It was better because someone helped to organize everything. Everything went smoothly.”

“Good. I accompanied my father; all the arrangements had been made for medical check-up and consultation for snoring. All is well.”

“Ok, the appointment were always on time, no time to lose”

“Satisfied with the appointments with all doctors.”

“Yes, we are satisfied with your accompaniment. We underwent treatment several times, and Ulink helped us to make arrangements with the hospital. Before we arrived, Ulink had sent a Guarantee Letter (GL) to the hospital and sent it to me via WA as well. Every time we came to the hospital, the hospital always said that they had not received GL. But that wasn’t a problem because I also received GL, so I could easily send the GL to hospital admission at that time. The administrative and payment process went very smoothly, both during registration and checkout. My additional thanks go to one of the Ulink team (Mr. Andreas) who accompanied us and gave instructions while we were in Singapore. The information provided by Mr. Andreas is not only related to treatment at the hospital but also information on the location of the nearest hotel, road access, transportation, places to eat, location of the hospital, and so on. These little things meant a lot to us because at that time we only focused on treatment.”