Singlife - Ulink Assist Myanmar

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Ulink’s Panel Top Hospitals nationwide

More Detail of Panel Hospitals

Frequently Asked Questions by Singlife Clients

What are the contact details for Ulink Myanmar?

Hotline: +95 966 1108822
Email: claims@ulinkmyanmar.com
Address: Room 16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Township, 11041, Yangon

What hours do Ulink Myanmar’s customer service team operate?

Request for LOG: 24/7
All other enquiries: Office hours only (8:30am – 5:30pm), excluding weekends and public Holidays

Where can I find a list of Ulink Myanmar’s panel clinics/ hospitals?

It can be downloaded from the Download Center at www.ulinkmyanmar.com/SignLife

What is the difference between a panel clinic/hospital and a non-panel clinic/hospital?

Ulink Myanmar can issue a letter of guarantee (LOG) to a panel clinic/hospital. With a LOG, members do not have to pay the clinic/hospital if members’ treatment is coverable under members’ insurance policy. Instead, the clinic/hospital will invoice Ulink directly for members’ medical charges. However, members will have to pay the clinic/hospital if there is an excess, deductible, or co-payment required.

Ulink Myanmar will not issue a LOG to a clinic/hospital that is not in the panel. If members prefer to visit a non-panel clinic/hospital, please pay the clinic’s invoice before submitting a claim for the medical charges through email. Ulink shall process a reimbursement for coverable charges under members’ insurance policy.

Where can I find a list of Ulink Myanmar’s panel clinics/ hospitals?

It can be downloaded from the Download Center at www.ulinkmyanmar.com

How do I check if my treatment is coverable?

Before visiting a clinic or hospital, please send the following information to the Ulink email stated on members’ insurance card:

Name, NRIC no., policy number, the purpose of the visit, what surgery or procedure is being planned (if applicable).
Members’ agent or Ulink Myanmar will get back within 48 hours with more information on whether members’ treatment is coverable under current policy.
For more urgent enquiries, please call Ulink hotline.

How to request LOG for outpatient GP & specialist medical appointment?

For scheduled outpatient appointments, please send a LOG request at least 3 – 4 hours before members’ appointment time.

What are the necessary Data for LOG Service?

Members are to arrange medical arrangements and email required info to Ulink at the email address stated on members’ insurance card. The required information includes
members’ name,
date of birth,
policy number,
appointment date,
hospital name,
treating doctor name, and
purpose of visit or diagnosis
Ulink will verify members’ details and email the LOG to the clinic and members upon confirmation. Member must bring along LOG (either softcopy or hard copy), membership card, and photo ID/passport.

How to request an LOG for inpatient admission/ surgery?

For inpatient admission/surgery, please notify Ulink at least 3 to 5 working days before or, for emergency cases, as early as possible to avoid delay in LOG issuance. For treatments estimated to cost above USD 1,000 or for treatment outside Myanmar, please inform Ulink within working days (10) days as possible as further approval from members’ insurer is required and the time required for approval depends on a case-by-case basis depending on the complexity of the case.

How long is the LOG valid for?

LOG is valid for 1 week from the date of issue. For any change of diagnosis, treating doctor, or appointment time, please email Ulink to issue a revised LOG.

What are important things to note and T&C for use of LOG service at panel hospital/ clinic?

Direct billing/cashless treatment is only available if a membership card and/or photo ID is presented by the member.
Failure to provide or provision of incomplete medical information and documents may result in the delayed issuance of LOG as well as a rescheduling of elective admission.
Authorization and/or issuance of LOG does not guarantee benefits or coverability, and all claims shall be assessed by the relevant claim department for their validity.

Ulink Assist Co Ltd reserves the right to reject or withdraw any LOG if the final diagnosis is related to a policy exclusion.
Hospitals have the discretion to request additional payments as required by their internal practices even with the presentation of the LOG.
The insured member or policy owner agrees to pay any excess amount and uncovered medical expenses (if any) to clinics/hospitals or Ulink Assist Co Ltd within 7 business days from the date of request. The actual covered amount is subject to the information provided in the pre-authorization form, actual diagnosis, eligible policy benefit, exclusion clause, terms, and conditions stated in the policy document.
After hours and public holidays – In the case where the member does not have preauthorized LOG and the hospital cannot accept immediate LOG at that time, the member has the option to do reimbursement.

Where do I find a claim form?

It can be downloaded from the Download Center at https://www.ulinkmyanmar.com/singlife

When can I receive the reimbursement for my claim?

Average claim processing time is 24 working days for outpatient claims and 28 business days for inpatient claims. Eligible claims will be reimbursed to members within 7-10 days after approval.

After seeking treatment at a hospital, how do I submit a claim?

After treatment, please pay the clinic/hospital’s invoice first. Thereafter, members may submit a claim for the medical charges via email. Ulink shall process a reimbursement for coverable charges under members’ insurance policy.

How do I check the status of my claim?

Please email to the email address stated on members’ insurance card and we will get back within 3- 5 working days.

What do I need to do if I lost my membership card?

For loss of membership card or any amendment, members should contact their company HR or an insurance broker.

Why is my LOG / Claim rejected?

Ulink Assist assesses claims and requests for LOG based on members’ treatment and policy coverage. LOG / Claim rejection can be reviewed on an exceptional basis, Kindly contact claims@ulinkmyanmar.com