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Ulink’s Panel Top Hospitals nationwide

More Detail of Panel Hospitals

Frequently Asked Questions by Myanma Insurance Clients

What are the contact details for Ulink Myanmar?

Hotline: +959775111771
Email: lifereclaim-mi@mminsurance.gov.mm
Address:  Room 16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Township, 11041, Yangon

What hours do Ulink Myanmar’s customer service team operate?
Request for LOG:             24/7
All other enquiries:         Office hours only (8:30 am – 5:30 pm), excluding weekends and public holidays
What is the difference between a panel clinic/hospital and a non-panel clinic/hospital?

Ulink Myanmar can issue a letter of guarantee (LOG) to a panel clinic/hospital. With a LOG, members do not have to pay the clinic/hospital if members’ treatment is coverable under members’ insurance policy.  Instead, the clinic/hospital will invoice Ulink directly for members’ medical charges. However, members will have to pay the clinic/hospital if there is an excess, deductible, or co-payment required.

 Ulink Myanmar will not issue a LOG to a clinic/hospital that is not in the panel. If members prefer to visit a non-panel clinic/hospital, please pay the clinic’s invoice before submitting a claim for the medical charges through email. Ulink shall process a reimbursement for coverable charges under members’ insurance policy.

Where can I find a list of Ulink Myanmar’s panel clinics/ hospitals?

It can be downloaded from the Download Center at www.ulinkmyanmar.com/mi

How to request a LOG for Inpatient admission/ surgery?

For Inpatient admission/surgery, please notify Ulink at least 3 to 5 working days prior to the admission/surgery or, for emergency cases, as early as possible to avoid delay in LOG issuance as Ulink needs further approval from the Insurer. The duration for LOG approval will depend on case-by-case basis accordingly.

Ulink will verify members’ details and medical reports and issue an initial LOG to the clinic/hospital and members upon confirmation. Members must bring along LOG, NRC card with photo ID (either softcopy or hard copy).

In the case of an extension of hospitalization stay, a member or hospital must inform Ulink before the extension period.

How to request a LOG for emergency admission?

For emergency Inpatient cases, please visit the nearest panel hospital/clinic and contact to Ulink. Ulink will issue a LOG to the hospital/clinic for coverable charges under members’ insurance policy after verification and assessment. Members can then proceed for treatment and the clinic/hospital will send an invoice for members’ eligible medical charges to Ulink Myanmar.

How long is the LOG valid for?

LOG is valid for 1 week from the date of issuance. For any change of diagnosis, treating doctor, or appointment time, please email Ulink to issue a revised LOG.

Why is my LOG / Claim rejected?

Ulink Assist assesses claims and requests for LOG based on members’ treatment and policy coverage. LOG / Claim rejection can be reviewed on an exceptional basis, Kindly contact lifereclaim-mi@mminsurance.gov.mm

What are the contact details for Myanma Insurance?

Hotline: 01 8386919

Email: lifere1-mi@mminsurance.gov.mm

Address: No.,627/635, Merchant Street, Yangon, Myanmar

What hours do Myanma Insurance’s customer service team operate?

Office hours only (9:30 am – 4:30 pm) excluding weekends and public holidays