Request for LOG:             24/7
All other enquiries:         Office hours only (8:00 am – 5:00 pm), excluding weekends and public holidays

■ Ulink Myanmar can issue a letter of guarantee (LOG) to a panel clinic/hospital. With LOG, members do not have to pay the clinic/hospital if members’ treatment is coverable under members’ insurance policy. Instead, the clinic/hospital will invoice Ulink directly for members’ medical charges. However, members will have to pay the clinic/hospital if there is an excess, deductible, or co-payment required.
■ Ulink Myanmar will not issue LOG to a clinic/hospital that is not in the panel. If members prefer to visit a non-panel clinic/hospital, please pay the clinic’s invoice before submitting claim for the medical charges through email. Ulink shall process a reimbursement for coverable charges under members’ insurance policy.

• If LOG is approved, Ulink will email the LOG to the member.
• If time to appointment is > 24hrs: Members can expect to receive the LOG after 1 calendar day*
• If time to appointment is < 24hrs:
  Non-Emergencies: LOG issued < 6hrs*
  Emergencies: LOG issued < 3 hrs*
• *After submitting the required information

• LOG is valid for 1 week from the appointment date mentioned in the issued LOG.
• For any change of diagnosis, treating doctor or appointment needs to be rescheduled, please email Ulink to issue a revised LOG.

1) In Patient hospitalization
2) Day Care/Ambulatory Care
3) Emergency Out-Patient Accidental Treatment and Accidental Dental Treatment

1. Full Name as per NRIC
2. Policy Number
3. NRC or DOB
4. Contact Information (Phone number, Email address)
5. Appointment/Admission date
6. Hospital/ Clinic
7. Diagnosis or Brief medical information including the duration of symptoms
8. Treating doctor name
9. IPD/OPD
10. Length of Hospital Stay
11. Estimated cost
12. Pre-admission form (Completed and signed) (by Insured and Attending doctor)
13. Member declaration form (Completed and signed) (by Insured)

Note: Ulink may contact member if additional information or document is required to assess eligibility and coverage.

If LOG is approved, Ulink will email the LOG to the member.
■ If time to appointment is > 24hrs: Members can expect to receive the LOG after 1 calendar day*
■ If time to appointment is < 24hrs:
Non-Emergencies: LOG issued < 6hrs*
Emergencies: LOG issued < 3 hrs*
■ *After submitting the required information
Member must bring the LOG (either softcopy or hardcopy), photo ID/passport and membership card to the clinic/hospital.
For in-patient cases, Ulink will issue an initial LOG at admission, and extend coverage as necessary.

■ Direct billing/cashless treatment is only available if a membership card and/or photo ID is presented by the member.
■ Failure to provide or provision of incomplete medical information and documents may result in the delay issuance or LOG as well as a rescheduling of elective admission.
■ Authorization and/or issuance of LOG does not guarantee benefits or coverability, and all claims shall be assessed by the relevant claim department for their validity.
■ Ulink Assist Co Ltd reserves the right to reject or withdraw any LOG if the final diagnosis is related to a policy exclusion.
■ Hospitals have the discretion to request additional payments as required by their internal practices even with the presentation of the LOG.
■ The insured member or policy owner agrees to pay any excess amount and uncovered medical expenses (if any) to clinics/hospitals or Ulink Assist Co Ltd within 15 calendar days from the date of request. The actual covered amount is subject to the information provided in the pre-authorization form, actual diagnosis, eligible policy benefit, exclusion clause, terms, and conditions stated in the policy document.
■ For after hours and public holidays – In case the member does not have preauthorized LOG and the hospital cannot accept immediate LOG at that time, member has the option to do reimbursement.

■ Member call KBZ Life cashless hotline at (+95)9 880 441 32.
■ Member need to send required info for verification to imedical.claim@kbzlife.com .
■ After that, member will receive Member Declaration Letter and Pre-Admission Form.

■ Before visiting a clinic or hospital, you may send the following information to imedical.claim@kbzlife.com: Name, NRIC no./ policy number, the purpose of the visit, what surgery or procedure is being planned (if applicable).
■ Ulink will respond within 2-3 working days with more information on whether members’ treatment is coverable under current policy.
■ For more urgent enquiries, please call hotline at (+95)9 880 441 32.

Please email/call Ulink and provide the below information for verification:
1. Full Name as per NRC
2. Policy Number
3. NRIC or DOB
4. Contact Information (Phone number, Email address)
5. Appointment/Admission date
6. Hospital/ Clinic
7. Diagnosis or Brief medical information including the duration of symptoms
8. Treating doctor name
9. IPD/OPD
10. Length of Hospital Stay
11. Estimated cost
12. Pre-admission form (Completed and signed) (by Insured and Attending doctor)
13. Member declaration form (Completed and signed) (by Insured)

■ For emergency inpatient cases, please visit the nearest panel hospital/clinic and contact to Ulink.
■ Ulink will issue LOG to the hospital/clinic for coverable charges under members’ insurance policy after verification and approval.
■ Members can then proceed for treatment and the clinic/hospital will send an invoice for members’ eligible medical charges to Ulink Myanmar.

1. Date and time of the accident
2. Type of the accident
3. Was the insured member rider or passenger during the accident (for motor vehicle accident)?
4. Was the insured member consuming alcohol at the time of the accident?
5. Was the insured member wearing the helmet during the accident (for motor vehicle accident)?
6. Did the insured member use illegal drugs at the time of the accident?
7. Was the accident related to assault?
8. Diagnosis detail (How do you feel?)
9. Please describe the mechanism of accident.

■ It can be downloaded here for reimbursement process.

■ Average claim processing time is 4 to 8 business days.
■ Eligible claims will be reimbursed to members within 2 days after approval.

■ After treatment, please pay the clinic/hospital’s invoice first.
■ Thereafter, members may submit claim for the medical charges via imedical.claim@kbzlife.com.
■ Ulink shall process a reimbursement for coverable charges under members’ insurance policy.

■ Please email to imedical.claim@kbzlife.com and we will get back within 2-3 working days .

■ Ulink Assist assesses claims and requests for LOG based on members’ treatment and policy coverage.
■ LOG / Claim rejection can be reviewed on an exceptional basis. Please contact our hotline at (+95) 9 880 441 32 or email imedical.claim@kbzlife.com.