Are you an Insurer, Broker or TPA?
Discover Quality Services in Myanmar with Ulink Assist
Insurers and Employers trust Ulink because
Insurers and employers are able to provide the full range of medical sopport to their members
Medical
assistance
Hospitalisation
arrangements
Guarantees of
payment
Insurance Claims
Processing
House
calls
Ground
ambulance
Medical
team escort
Evacuations
Insurers and employers can tap on our 20+ years of experience and expertise
On-the-ground team
includes medical doctors
with Burmese and English
language capabilities
Issue GOPs and cash
advance at top medical
providers in Myanmar-
set up a provider network
in 1 step
Existing relationship with
hospitals and doctors to
help you obtain all the
medical information you
need
Myanmar bank account –
less fees and faster
reimbursement
Arranging emergency
evacuation to Singapore,
Malaysia, Thailand and
>60 countries by air
ambulance
Personal touch – no
request is too small
Set up your Myanmar Provider network in 1 step and provide your members access to cash-less treatment at >45 accredited hospitals and clinics in Yangon, Mandalay, Naypyidaw and other major cities.
Hospitals and Clinics trust Ulink because
Insured patients are more
willing to visit due to
convenience of cashless
treatments via the
issuance of letters of
guarantee (LOG)
Over 20 years of
relationships with
insurers and their brokers
to help facilitate
communication and
reduce paperwork
Get paid on time – Ulink
invoicesthe insurance
companyand seeks
prompt payment
Advanced System Architecture
Hotline
Dedicated SIP line (30CC)
hotline for each client. Phone
management system with
IVR, ACD, call recording, call
reports, etc.
Helpdesk/Ticketing
Omni-channel cloud-based
helpdesk system with
ticketing, with agent
assignments, automations,
SLA monitoring, etc.
Claims Management System
Advanced cloud-based
claims management system
with automations,
digitisation and multi-Level
checks and balances, for
faster and more accurate
claims processing
Member Online Portal
Members submit LOG
requests, submit claims,
check on claims status and
remaining policy Limits, book
medical appointments and
access membership e-cards
Chatbot
Via Facebook Messenger.
Members get answers to
standard questions about
policy, claims and panel
providers, or access to
Operations Team for more
specific enquiries
Security
System security features
include 2FA, back-ups,
firewall, encryption for
personal data, etc.,
supported by ULink’s internal
ISM, PDP and BCP guidelines
Ulink Assist Network in APAC
Myanmar
Office located in Yangon
Since 2015
40+ selected providers
10+ cities (e.g. Yangon, Mandalay, Naypyidaw, etc.)
Malaysia
Office located in KL
Since 2012
129+ selected hospitals
15+ cities (e.g. Johor, Malacca, Penang, Kuala Lumpur, etc.)
Indonesia
Office located in Jakarta
Since 2003
427+ selected hospitals
49+ cities (e.g. Jakarta, Depok, Markasa, etc.)
HQ - Singapore
50 Armenian St, #04-02 Wilmer Place, Singapore 179938
Since 1996
100% of hospitals and majority of private specialist clinics
https://www.ulinkassist.com/