It can be downloaded from the Download Center at www.ulinkmyanmar.com/aia

LOG is valid for 1 week from the date of issue. For any change of diagnosis, treating doctor or appointment needs to be rescheduled, please email Ulink to issue a revised LOG.

Please email/call Ulink and provide the below information for verification:
Full Name as per NRIC
Policy Number
NRIC or DOB
Appointment/Admission date
Hospital/ Clinic
Diagnosis or Brief medical information
Treating doctor name
Preauthorization form (Completed and signed)
Member declaration form (Completed and signed)

Note: Ulink may contact member if additional information or document is required to assess eligibility and coverage

If LOG is approved, Ulink will email the LOG to the member
If time to appointment is > 24hrs: Members can expect to receive the LOG after 1 calendar day*
If time to appointment is < 24hrs:
Non-Emergencies: LOG issued < 6hrs*
Emergencies: LOG issued < 3 hrs*
*After submitting the required information
Member must bring the LOG (either softcopy or hardcopy), photo ID/passport and membership card to the clinic/hospital
For in-patient cases, Ulink will issue an initial LOG at admission, which may be superseded by a SLOG and final LOG (at discharge)

Direct billing/cashless treatment is only available if a membership card and/or photo ID is presented by the member.
Failure to provide or provision of incomplete medical information and documents may result in the delay issuance or LOG as well as a rescheduling of elective admission
Authorization and/or issuance of LOG does not guarantee benefits or coverability, and all claims shall be assessed by the relevant claim department for their validity.
Ulink Assist Co Ltd reserves the right to reject or withdraw any LOG if the final diagnosis is related to a policy exclusion.
Hospitals have the discretion to request additional payments as required by their internal practices even with the presentation of the LOG.
The insured member or policy owner agrees to pay any excess amount and uncovered medical expenses (if any) to clinics/hospitals or Ulink Assist Co Ltd within 15 calendar days from the date of request. The actual covered amount is subject to the information provided in the pre-authorization form, actual diagnosis, eligible policy benefit, exclusion clause, terms, and conditions stated in the policy document.
For after hours and public holidays – In case the member does not have preauthorized LOG and the hospital cannot accept immediate LOG at that time, member has the option to do reimbursement.

Applying a Letter of Guarantee before hospitalization:
Member call AIA cashless hotline at +959775111771
Member need to send required info for verification to cashless@aia.com.mm and after that member will receive Member Declaration Form and Pre-Admission Form (can be downloaded from www.ulinkmyanmar.com/aia)

Please email/call Ulink and provide the below information for verification:
Full Name as per NRIC
Policy Number
NRIC or DOB
Appointment/Admission date
Hospital/ Clinic
Diagnosis or Brief medical information including the duration of symptoms
Treating doctor name
IPD/OPD
Length of Hospital Stay
Estimated cost
Pre-admission form (Completed and signed) (by Insured and Attending doctor)
Member declaration form (Completed and signed) (by Insured)

1. Date and time of the accident
2. Type of the accident
3. Whether the insured member is rider or passenger (for motor vehicle accident)
4. Is the insured member drink alcohol during the accident
5. Is the insured member wear the helmet during the accident (for motor vehicle accident)
6. Is the insured member used illegal drugs during the accident
7. Is the accident related to assault
8. Diagnosis detail (How do you feel?)
9. Please describe the mechanism of accident.